The EA unable to connect error is an issue many Apex Legends players report on forums. That server connection error occurs for some players after they launch Apex Legends. The full error message appears within the game and says, “Unable to connect to EA servers. Please check your Internet connection.” Players can’t play Apex Legends when the game can’t connect to EA servers. This is how you can resolve the Apex Legends EA unable to connect error on a Windows PC.
Read also: 6 Ways to Fix the Apex Legends Infinite Loading Screen Bug on a Windows PC
Set a New DNS Server
Setting a new DNS server is a widely confirmed way to fix the Apex Legends EA unable to connect error. Players confirm they fixed the issue by changing their DNS servers to Cloudfare or Google. This is how you can set a new DNS server to Cloudfare.
- First, activate the Windows Run accessory by right-clicking the Start taskbar button and selecting the shortcut for opening that app on the Power User menu.
- Next, type the ncpa.cpl Run command inside the Open box.
- Click OK to access Network Connections within the Control Panel.
- Right-click the Wi-Fi/Ethernet adapter for your PC’s internet and select Properties.
The Properties context menu option
- Click Internet Protocol Version 4 with your mouse to select it.
- Press Properties to view an Internet Protocol Version 4 window.
- Select Use the following DNS server to activate the address boxes.
- Enter 1.1.1.1 into the Preferred DNS box.
- Next, input 1.0.0.1 inside the Alternative DNS box.
The DNS server settings
- Click on the OK and Close buttons to exit the windows.
Execute Network Commands
Many players have also fixed the EA unable to connect error by executing network commands for resetting TCP-IP and the Winsock catalog, along with flushing the DNS cache. Running such commands can resolve connectivity issues causing the error to arise. So, try executing three network commands with the Command Prompt like this.
- To view the search utility, hold down the Windows logo key and press S.
- Input the search phrase Command Prompt into the file finder tool.
- Click on Run as administrator for the matching Command Prompt app the file finder tool finds.
- Input a netsh int ip reset C:resetlog.txt command and press Enter.
The netsh int ip reset C:resetlog.txt command
- Next, input a netsh winsock command and press Return to execute.
- Finally, type in ipconfig /flushdns and press the Enter key to clear the DNS cache.
The flushdns command
- Close the Command Prompt and click Power > Restart on Windows’ Start menu.
Repair Apex Legends
The EA app has a Repair option for games that could be useful for fixing the Apex Legends EA unable to connect error. This is how you can select to repair Apex Legends in the EA app like this.
- First, open the EA app on your PC.
- Click Library to view all games downloaded with the EA app.
- Select Apex Legends in the Library tab.
- Click the Manage and Repair options.
The Repair option in the EA app
You can also apply a similar potential fix with Steam. Steam has a Verify integrity of game files option that repairs games’ files. This verify games page on the Steam website provides instructions for how users can select that option.
Clear the Downloads Cache (Steam Fix)
If you’re a Steam user, try clearing the downloads cache for that gaming client. Doing so will clear the downloads queue within that gaming client, which will also log you out of Steam. The Clear downloads cache help page on Steam’s site tells you how players can apply this potential fix.
The Clear Download Cache option in Steam
Clear the Apex Legends Cache
Corrupted data within the Apex Legends cache can affect the game’s EA server connection. So, try clearing the cache data for Apex Legends as follows:
- Activate the Run dialog window by pressing the Windows logo button and R keys together.
- Input %appdata% into Run and press OK to access a Roaming directory.
The Roaming folder
- Right-click the Apex Legends subfolder and select Delete.
- Enter %LocalAppData% in Run and click on the OK option in the Local folder.
- Delete the Apex Legends data subfolder in the Local directory.
The Local folder
- Input %ProgramData%/Apex Legends into Run and select OK.
- Erase all but two of the files in the folder that opens. Do not delete the LocalContent and Disclaimer files.
Other Possible Ways to Fix the Apex Legends EA Unable to Connect Error
There are additional potential resolutions for the EA unable to connect error worth trying. If none of the possible solutions above work on your PC, try doing the following:
- Add Apex Legends and your gaming client software to Windows Defender Firewall’s allowed list.
- Some Apex Legends players say they fixed the EA unable to connect error by establishing a VPN connection with TouchVPN. Download and install TouchVPN from this Microsoft store page and select the Singapore connection option within that app.
- Check if there’s any server-side issue for Apex Legends from this EA server status page. If there is, wait until that page shows Apex Legends is online.
- Apply the clean boot troubleshooting method as outlined on this Microsoft support page.
Applying the potential resolutions above will likely resolve the Apex Legends EA unable to connect error on Windows 11/10 PCs when it’s not a server-side issue. Those possible solutions can also fix the same server connection issue when it occurs for different EA games, such as Battlefield 2042 and FC 24. So, try applying them for any game you need to fix the EA unable to connect error.
