Many players have reported they can’t play Honkai: Star Rail because of a loading freeze bug. When that issue occurs, the game gets stuck on the loading screen. This is what one player said about the error in a HoYoLAB forum post, “I was able to play for 3 hours right after launch, but I took a break for a while; and now after opening it again, it’s just stuck on the train loading screen.” These are some of the more widely confirmed ways to fix the Honkai: Star Rail stuck on loading screen issue on Windows PCs.
Restart the Honkai: Star Rail Process
First, try restarting the Star Rail process by ending it with Task Manager and restarting the game. You can do that by pressing Ctrl + Shift + Esc, selecting Star Rail on the Processes tab, and clicking its End task button. Restart the game to see if the issue persists.
Aside from that, try ending the tasks for unneeded third-party apps that are running. Close everything within the Apps section of Task Manager by selecting processes there and clicking End task. Look for and end unnecessary programs shown to be running within the Background processes section of Task Manager as well.
Disable Fullscreen Optimizations
A few players have confirmed that disabling fullscreen optimizations for Star Rail can fix that game getting stuck on loading. Although that feature is intended to enhance gaming performance, it can cause technical issues with overlays enabled. This is how you can disable fullscreen optimizations for Honkai: Star Rail.
- Bring up the Honkai game launcher and click the hamburger button on the right of the Play button.
- Select the Installation folder option.
- Open the folder shown within the Installation Location box.
- Right-click the StarRail.exe file to select Properties.
- Select Compatibility inside the StarRail Properties window.
- Click Disable fullscreen optimizations to select that checkbox.
The Disable fullscreen optimizations checkbox
- Select Run this program as an administrator just below that.
- Click Apply to set the compatibility settings selected.
- Exit the StarRail Properties window by selecting OK.
Delete Registry Keys for Honkai: Star Rail
Corrupted registry keys can cause Honkai: Star Rail to get stuck on loading. You can address that by erasing a couple of registry keys for the game. If you prefer to back up your registry before proceeding, check out this Microsoft guide for details about how to do so. Delete the miHoYoSDK and Cognosphere registry keys like this.
- Launch Registry Editor by pressing Run’s Windows logo key + R hotkey, entering regedit, and clicking OK.
- Go to this registry key location: ComputerHKEY_CURRENT_USERSoftware.
- Right-click the Cognosophere subkey within the Software key to select Delete and Yes.
The miHoYoSDK registry key
- Next, right-click on the miHoYoSDK key within Software and select its Delete option.
- Restart Windows after erasing those keys.
Update the Driver for Your PC’s Graphics Card
Updating the graphics driver is a potential resolution for the Honkai: Star Rail stuck on loading screen bug that’s worked for some players. There are a few ways you can update a graphics driver to apply this potential resolution. This is how you can update a graphics driver manually.
- Bring up the NVIDIA or AMD driver download page, depending on your graphics card model.
- Select your PC’s graphics card and Windows platform on the driver download page and click Submit or Search.
The NVIDIA driver downloads page
- Click Download for the latest graphics driver available for your PC’s GPU.
The Download option
- Press the Windows logo + E key combination to bring up the folder containing the downloaded AMD/NVIDIA driver package.
- Double-click the driver package to run its setup wizard and select to install from there.
If you’re not entirely sure what your PC’s graphics card is, look it up within the DirectX Diagnostic Tool. To do that, right-click on the Start menu button to select Search. Input dxdiag in the search box and select the matching search result from there. Click Display inside the DirectX Diagnostic Tool that opens to view the required graphics card details.
Delete the HoYoverse Data Folder
Corrupted cache data can also cause Star Rail startup issues to arise. Deleting the HoYoverse folder will clear corrupted cache data. You can erase the HoYoverse data cache folder for Star Rail like this.
- Click Start on the taskbar with the mouse’s right button and select the Run option.
- Input %localappdata% inside the Open box and press OK.
- Right-click on the HoYoverse subfolder in the Local folder that opens and select Delete.
File Explorer’s Delete option
- Start the Star Rail game launcher.
- Click the small menu button on the right of the Play option to select Clear downloaded resources.
The Clear downloaded resources option
Reinstall Honkai: Star Rail
Players also confirm reinstalling Honkai: Star Rail can fix that game’s stuck-on loading screen bug. Try other potential resolutions here first if you prefer. If they don’t work for you, you can reinstall Star Rail in Epic Games Launcher like this.
- Start Epic Games Launcher and click on its Library tab.
- Click the three-dot (…) menu button directly beneath the Star Rail game.
- Select Uninstall on the menu and its confirmation option.
Epic Games Launcher’s Uninstall option
- Click the Star Rail game in the Library tab and select Install to reinstall.
The Install button within the Epic Games Launcher
Those methods for fixing the Honkai: Star Rail stuck on loading screen issue have kick-started that game for some players. So, maybe one could also get that game going for you on your PC. If not, you can contact the Honkai: Star Rail support service at hs******@*******se.com for more potential solutions.
