Some players have reported that a “Connection Error” occurs when they try to play Roblox. For example, this is how a player’s Reddit post reported that issue: “I’ve been trying to fix this for a while, but I can’t seem to. Every time I open the Roblox app, I get this [‘Connection Error’ screen.” So, players can’t play Roblox games when that error occurs. This is how you can fix the Roblox “Connection Error” on Windows PCs.
Check for Roblox Server Outages
The Roblox “Connection Error” message says, “Sorry, there was a problem reaching our servers.” So, try checking if there are any general Roblox server-side issues on this status page. If there are, wait a day or two and then try playing Roblox again.
The Roblox status page
Clear the Logs Folder
Players confirm that clearing the logs folder can fix the Roblox “Connection Error” on Windows PCs. Clearing that folder might erase corrupted log files, causing the issue to occur. These are the steps for clearing the Roblox logs folder:
- First, activate the Run command dialog with the Windows logo + R key combination.
- Enter %localappdata% in Run and select OK.
- Open the Roblox > Logs folder in Local.
The Delete option
- Select all files and subfolders in the Logs folder by pressing Ctrl + A. Right-click your mouse to select Explorer’s Delete context menu option.
Adjust DNS Server Settings
Your PC has a default DNS server set that might not be a especially reliable. Unreliable DNS servers can cause connection issues with game servers, such as the Roblox “Connection Error.” So, try setting an alternative Google DNS as follows:
- Open the Run accessory.
- Input the ncpa.cpl command into the Open box and select OK.
- Right-click on your network adapter icon to select the Properties option for it.
- Double-click Internet Protocol Version 4 to bring up DNS settings.
- Click Use the following DNS server addresses to select the radio button for that option.
- For the Preferred DNS setting, enter the 8.8.8.8 value.
- Input the value of 8.8.4.4 inside the Alternative DNS box.
The Internet Protocol Version 4 window
- Then select the OK option.
Flush the DNS Cache and Reset Winsock
The Roblox “Connection Error” is more of a network-related issue. Flushing the DNS cache and resetting the Winsock catalog are two network troubleshooting methods that might fix this gaming issue. You can flush the DNS cache and reset Winsock like this:
- First, click into the Search box to activate it.
- Then enter a cmd search phrase into the file finder tool.
- Select Run as administrator for the Command Prompt search result shown.
- Type in and execute the ipconfig /flushdns command.
The flush DNS command
- Then input the netsh winsock command and hit Enter.
Disable VPN Connections
Disabling VPN connections is a way to fix the Roblox “Connection Error” that some players confirm to have worked for them. Do you have VPN software installed on your PC? If you do, try disabling that VPN connection via Settings like this:
- Activate Settings by holding the Windows logo key and pressing I.
- Click on the Network & internet and VPN navigation options.
The DNS settings in Windows
- Next, click on your listed VPN to expand its options.
- Select the Disconnect option for the VPN.
- If you can’t find your VPN listed within the Settings app, try disabling it with the options within its software.
Reinstall Roblox
If the Roblox “Connection Error” persists, try reinstalling the game. This Roblox help page tells you how to reinstall its software. Note that you can also try installing the Roblox app via the Microsoft Store after uninstalling the software.
Those are six good ways to fix the Roblox “Connection Error” that have worked for many players. There are no guaranteed fixes, but the troubleshooting methods above are worth a try. If you need more potential fixes, try sending a submit ticket to the Roblox help service via this contact page.
