Some players can’t play Roblox games because of a “Content not accessible” error message that appears. The message for that error says, “To access this experience, first update your content maturity setting.” That message appears when Roblox shows lock icons over the Play buttons. It is an error that can arise on PC or mobile devices. This is how you can fix the Roblox “Content not accessible” error on Windows PCs.
Increase the Content Maturity Rating
The “Content not accessible” error usually occurs due to age restrictions on Roblox content. It means the content maturity level for your account is set too low for the Roblox game the error arises. There are minimal (for all ages), mild (9+), moderate (13+), and restricted (18+) maturity labels for Roblox content. To fix this error, increase your account’s content maturity rating like this:
- First, open the Roblox site in your browser and log in.
- Next, click the cog icon at the top-right corner of the page to select Settings.
- Select the Privacy & content restrictions tab.
The Privacy & content restrictions tab
- Click the Content maturity navigation option.
- Drag the slider on the Content maturity bar to Moderate (if set lower).
Setting Moderate will be enough for playing most Roblox games. If the issue still arises for certain Roblox content you want to play, you might need to select Restricted. However, note that restricted is adult-only content for which you’ll need to verify your age, which might be an issue if you’re under 18. Set the Restricted option and click Verify now to go through the verification instructions Roblox provides if you’re over 18. Or wait a few years until you’re old enough to play restricted Roblox content and then select that setting.
The Verify now option
Verify Email and Phone Number
If the Roblox “Content not accessible” error persists, then you might also need to verify your account email and phone number. You can verify your email and phone number for Roblox like this:
- Open the Roblox site page, and click the cog button there.
- Select Settings on the menu.
- Click on the Account Info tab.
- Next, click on the Add button for email.
- Input your email address in the box.
- Select the Add Email option.
- Then, click Add for the phone number box.
The Add options
- Input a valid phone contact number.
- Click on the Verify option.
- Then, close and reopen the Roblox website to refresh it.
Clear Browser Caches
If the Roblox “Content not accessible” error still persists after applying resolutions one and two, try clearing your browser’s cached data. Corrupted browser cache data can cause Roblox accessibility issues to arise. You can clear cached browser data for Chrome, Edge, and Firefox as instructed on these support pages:
The Cached images and files checkbox in Chrome
There aren’t many potential ways to fix the Roblox “Content not accessible” error. However, increasing the maturity rating setting will usually resolve that gaming issue. You can also ask the Roblox support service for more potential fixes via this contact form page.
