5 Ways to Fix the Xbox App Error Code 0x80073cf6 on a Windows PC

Some players are unable to install or update games using the Xbox App due to error 0x80073cf6. For example, an Xbox App user reported that error as follows: “When installing certain games and even updates of games I have installed, they stop halfway through with a 0x80073cf6 error code.” This is how you can fix the Xbox App error code 0x80073cf6 on a Windows PC.

Erase the WpSystem and XboxGames Folders

The most widely confirmed way to fix the Xbox App error code 0x80073cf6 is to delete the WpSystem and XboxGames folders. This is because those folders can contain corrupted or outmoded game data, causing the error to occur. You can erase the WpSystem and XboxGames folders like this:

1. Open File Explorer by clicking on its pinned taskbar shortcut or pressing the Windows logo + E hotkey.
2. Then, locate the WpSystem and XboxGames folders, which are typically stored within the root C: drive directory. However, some users might need to look in the Program Files directory to find that folder.
3. Next, you will need to take ownership of the WpSystem and XboxGames folders to delete them. This page on the Winaero customization software website explains how users can take ownership of folders.
   
   

   The WpSystem folder

4. When you’ve taken ownership of the folders, right-click the WpSystem folder to select Delete.
5. Click the XboxGames folder with the right mouse button to select Delete.
6. Restart Windows after erasing the two folders.

If you can’t find those folders, you may need to select the Show hidden files option in File Explorer. To do so, click the See more button and select the View tab. Select the Show hidden files, folders, and drives radio button. 

The Show hidden files, folders, and drives radio button

Run the Windows Update Troubleshooter

The Xbox support service recommends users troubleshoot the Xbox App error code 0x80073cf6 with the Windows Update Troubleshooter. That troubleshooter can resolve issues with the Windows Update or MS Store services that might be causing the error. These are the steps for running Windows Update Troubleshooter:

1. Click Search on the Windows taskbar or Start menu.
2. Then, enter a Find and fix problems with Windows Update troubleshooter into the search tool.
3. Click the Find and fix programs with Windows Update search result.
4. Press Next in the Windows Update tool that opens to go through its suggested troubleshooting steps.

The Windows Update troubleshooter

Repair/Reset the Xbox App and Gaming Services

Windows includes troubleshooting options for repairing and resetting the Xbox and Gaming Services apps. Troubleshooting those apps with the Repair and Reset options might fix the Xbox App error code 0x80073cf6 for some players. This Microsoft page tells you how users can access those options for all installed apps on your PC.

The Repair and Reset buttons

Reset Microsoft Store

Some users also confirm that resetting the Microsoft Store can fix the Xbox app error code 0x80073cf6 on Windows PCs. That is a potential fix because it will refresh the system that handles app downloads and installations. You can reset the Microsoft Store by executing a wsreset command like this:

1. Open the file search utility in Windows.
2. Look for the Command Prompt by entering CMD in the search utility’s text box.
3. Open Command Prompt with elevated privileges by right-clicking the search result for that app and selecting Run as administrator.
4. Input wsreset.exe and press Enter.
   
   

   The wsreset.exe command

5. Select to restart your Windows PC.

If the wsreset.exe command doesn’t work, try applying a more thorough MS Store reset via Settings. You can do that by selecting the Reset option for Microsoft Store in Settings, as you would for the Xbox and Gaming Services apps.

Run the Xbox App’s Drive Compatibility Tool

The Xbox help service recommends that players run the Xbox App’s Drive Compatibility Tool to fix error code 0x80073cf6. Running that utility can address drive compatibility or configuration issues. This support page on the Xbox site tells you how users can run the Drive Compatibility Tool.

The Xbox App error code 0x80073cf6 can be a tricky gaming issue to fix. However, players have fixed that error by applying the potential resolutions above. If the error continues, you can ask the Xbox support service for more potential fixes by clicking Contact us on this help page.