Many players install Ubisoft Connect to play Assassin’s Creed games. However, players can’t access games installed with that launcher when it doesn’t work (launch on their PCs). One player said this about that launcher not working, “After finishing the current Summit ‘Streets Showdown’ I was going to hop on Motorfest to do the summit there as well, but then the Ubi launcher decided to go on strike and refuse to open or let me sign in.” This is how to resolve issues with Ubisoft Connect not working.
Run Ubisoft Connect with Admin Rights
Running Ubisoft Connect with admin rights gives the games launcher system access (elevated privileges). To apply this potential fix, open the Ubisoft Game Launcher installation folder that includes the UbisoftConnect.exe file. Then, go through the steps on this Ubisoft help page to set the UbisoftConnect.exe file to run with admin rights.
The Run this program as an administrator setting
Disable Proxy Settings
Disabling proxy settings is a way to fix Ubisoft Connect not working that numerous users confirm can work. Is proxy enabled on your PC? If it is, try turning off the proxy like this:
- Right-click the button for the Start menu and select Run.
- Input inetcpl.cpl within Run and select OK.
- Select Connections in the Internet Properties window.
- Click on LAN settings to view a Local Area Network window.
- Unselect the Automatically detect settings checkbox.
- Next, unselect the Use a proxy server for your LAN option.
The proxy settings
- Click OK a couple of times.
Disable the Ubisoft Connect Processes With Task Manager
Some users have confirmed that ending the Ubisoft Connect process within Task Manager and restarting the software can fix the launcher not starting. You can also try closing other unnecessary background apps while you’re at it. This is how you can disable the Ubisoft Connect process via Task Manager:
- Right-click any empty part of the taskbar to select Task Manager.
- Next, right-click the Ubisoft Connect process in Task Manager’s Processes tab to select End task.
- Repeat the step above to close other superfluous background apps, such as Steam, Discord, etc.
The End task option
- Try starting Ubisoft Connect again.
Update Graphical Drivers
Updating graphical drivers is another user-confirmed way to fix Ubisoft Connect not working. If you haven’t updated your GPU’s driver in a while, try installing the latest graphics driver for it. Our guide for updating graphics drivers tells you about the various ways players can apply this possible fix.
The NVIDIA graphics driver option
Reinstall Ubisoft Connect
Users confirm they’ve fixed Ubisoft Connect not working by reinstalling the launcher software. You’ll have an option to keep games installed with Ubisoft Connect when removing the software. This Ubisoft support page provides instructions for reinstalling the UC software.
The Uninstall option
Run the Compatibility Troubleshooter for the Ubisoft Connect Installer File
This possible fix for Ubisoft Connect not working is more of an extension of the previous resolution that you can try. Rather than simply reinstalling Ubisoft Connect, try troubleshooting the compatibility of the UbisoftConnectInstaller.exe file before running it to reinstall the software. Users who have tried that say that the potential resolution has worked for them. You can run the compatibility troubleshooter for the Ubisoft Connect installer file like this:
- Open the folder containing the UbisoftConnectInstaller.exe file.
- Right-click the UbisoftConnectInstaller.exe file to select Properties > Compatibility.
- Press the Run compatibility troubleshooter button.
- Select the Try recommended settings option.
- Click on Test the Program.
The Test the program option
- Then, go through the setup wizard to reinstall Ubisoft Connect.
The troubleshooting methods above have fixed Ubisoft Connect not working for some users. So, they’re worth trying whenever the game launcher doesn’t start. If the launcher still doesn’t start after applying the potential fixes above, consider sending an email to Ubisoft’s help service by clicking Contact us on this page.
