6 Ways to Fix the “Sorry, Something Went Wrong” Game Error

Many players often report they can’t play video games because of the “Sorry, something went wrong” error message. For example, this is what one such player reported on Reddit: “Today, when I try to start Football Manager 24, I get this error [‘something went wrong’], it was working fine yesterday.” That error message can pop up for games launched via Steam or Epic Games. These are some ways to fix the “Sorry, something went wrong” gaming error.

Try Closing and Restarting Steam or Epic With Admin Rights

First, try closing Steam or Epic and then restarting your gaming client with elevated admin rights. To do this, close Steam and Epic processes via Task Manager. These are the steps for applying these potential resolutions.

1. First, close the Steam or Epic Games window.
2. Next, right-click on Start and select Task Manager > Processes.
3. Right-click the Steam or Epic processes to select End task.
   
   

   The End task option

4. Close the Task Manager.
5. Click on the Search box within the taskbar.
6. Enter Steam or Epic in the file search box.
7. Right-click on Steam or Epic Games and select Run as administrator.

The Run as administrator option

Select Steam’s Clear Cache Option

Clearing Steam’s cache is a potential way to resolve the “Sorry, something went wrong” error, as that might erase corrupted data. The Steam software has a Clear Cache option you can select, as covered on this support page. Note that Epic Games Launcher does not have a comparable troubleshooting option, but you can manually clear its cache as instructed on this help page.

The Clear Cache option

Delete the Config and Appcache

Corrupted user data and configuration settings are a potential cause for the “Sorry, something went wrong” error. Deleting the config and appcache folders for Steam might erase corrupted user data and faulty configuration settings. This is how you erase those folders to apply this potential fix:

1. Open the Program Files (x86) > Steam folder in File Explorer.
2. Right-click on appcache and select Delete.
3. Next, navigate to a Program Files (x86) > Steam > userdata > [numbered folder] within File Explorer.
4. Click the config folder with the right mouse button and select Delete.

The config folder

Verify Affected Games

If the “Sorry, something went wrong” error occurs for a specific game, try running a verification scan. Select the Verify option in Steam or Epic for the game that throws up the error. You can select Verify troubleshooting options as instructed on these Steam help and Epic support website pages.

The Verify integrity option

Select Three Compatibility Options for Steam or Epic

Players confirm they’ve fixed the “Sorry, something went wrong” error by selecting three compatibility options for the Steam/Epic Games clients. To be more specific, select Disable full-screen optimizations, administrator, and compatibility settings for your gaming client. This is how you can select those compatibility settings:

1. Right-click the Steam or Epic Games shortcut on your desktop to select its Properties option.
2. Click Compatibility to view the settings on that tab.
3. First, select the Run this program in compatibility mode and the Windows 8 platform settings.
4. Select the settings for Disable full-screen optimization and Run this program as an administrator.
   
   

   The Compatibility tab and settings

5. To set the settings, click Apply and OK.

Reinstall the Affected Game Launcher

Finally, try uninstalling and reinstalling Steam or Epic Games if the “Sorry, something went wrong” error persists. Note that uninstalling those launchers also removes games installed with them. You can uninstall Epic or Steam via the Control Panel’s Programs and Features, as instructed on this Microsoft page.

The Uninstall option for Epic Games

To reinstall, click the Download or Install options on these Epic or Steam pages. Open the folder containing the downloaded setup files. Double-click the downloaded installer files to run the setup wizards for the software.

The troubleshooting methods covered here have fixed the “Sorry, something went wrong” error for some Steam or Epic users. So, one of those potential resolutions might fix the same error message for you. However, nothing is guaranteed, and you can send support tickets to the Steam or Epic support services to ask for further potential fixes.