6 Ways to Fix the Epic Games Launcher Black Screen Error on Windows PCs

Epic Games Launcher is one of the foremost gaming clients. However, some players can’t access their games on Epic due to a black-screen bug. For example, this is what one user said, “Guys, my Epic Games Launcher isn’t working. It shows a black screen and settings icon.” So, Epic Games shows a black screen when this error arises. This is how to fix the Epic Games Launcher black screen bug.

Clear the Web Cache for Epic Games Launcher

First, try clearing the web cache for the Epic Games Launcher. Applying this troubleshooting method might fix the Epic Games Launcher black screen bug by clearing corrupted cached data. You clear the web cache EGL as instructed on this Epic support page.

The webcache folder

Select Override High DPI Scaling

The Epic support service recommends players select the Override High DPI Scaling setting to fix the Epic Games Launcher black screen bug. Selecting that setting prevents Windows from enforcing improper scaling for the software. This is how you can select the Override High DPI Scaling checkbox on a Windows PC.

1. Right-click on your Epic Games Launcher desktop shortcut to select Properties.
2. Click on Compatibility to view that tab.
3. Press the Change high DPI settings button.
4. Select the Override high DPI scaling behavior setting and Application in its drop-down menu.
   
   

   The DPI scaling setting

5. Click OK on the High DPI settings window.
6. Select Apply on the properties window.
7. Click OK to close the Epic Games Launcher Properties window.

Select the Power Saving Graphics Settings

Selecting the Power Saving graphics setting is a potential fix for the Epic Games Launcher black screen bug because it resolves improper scaling. If your PC has a couple of GPUs, applying this fix will set the integrated graphics card for Epic Games. You can select the Power Saving option for Epic Games like this:

1. Right-click the Start menu button to select its Search option.
2. Enter the graphics settings search phrase into the file finder tool.
3. Click Graphics settings in the search results.
4. Next, click the Add desktop app button to bring up an Open window.
   
   

   The Power Saving option

5. Select the EpicGamesLauncher.exe file and click Add.
6. Click the Epic Games Launcher software to view its graphics settings.
7. Select Power Saving from the drop-down menu.

Configure a Google DNS

Epic also recommends users switch to a Google DNS to fix the Epic Games Launcher black screen bug. That potential fix might address network-related issues causing the black screen bug to occur by bypassing default DNS server limitations. Go through the steps on this Epic help page to apply this potential fix.

The Google DNS settings

Select the Repair Option

Epic Games Launcher has a Repair troubleshooting tool for resolving issues with that gaming client. So, that tool might come in handy for fixing the Epic Games Launcher black screen error. This Epic page tells you how users can select the Repair option.

Disable Fullscreen Optimizations

Finally, try disabling full-screen optimizations for the Epic Games Launcher. Applying this troubleshooting method might work because it can prevent conflicts between display management and the software’s Chromium rendering. These are the steps for disabling full-screen optimizations:

1. Go through steps one and two of the second resolution above to bring up the Compatibility tab for your Epic Games Launcher shortcut.
2. Select Disable fullscreen optimizations by clicking on the box for that option.
3. Also, click on the Run this program as an administrator checkbox to enable that option.
   
   

   The Run the program as administrator option

4. Click Apply and then OK to finish.

Other Possible Ways to Fix the Epic Games Launcher Black Screen Bug

First, apply all the troubleshooting methods covered above. If the Epic Games Launcher black screen bug persists, try applying these additional potential fixes:

• Add the Epic Games Launcher software to the allowed lists for software.
• Install a new driver for your graphics card, which is a troubleshooting method you can apply as outlined in this KG guide.
• Flush the DNS cache by executing the ipconfig /flushdns command in the Command Prompt.
• Try running Epic Games Launcher in Windows 8 compatibility mode.

I hope you fix the Epic Games Launcher black screen bug with a troubleshooting method above. Those are ways to fix that black screen error that have worked for many users. If you need more potential resolutions, click Contact us on this page to send a support ticket to Epic.