6 Ways to Fix the EA Error Code EC:10005 on a Windows PC

Many EA app users have reported they can’t play their games because of the EA error code EC:10005. For example, this is what a user said on EA’s forum: “I cannot sign in to the EA App, thus I cannot launch any game. When I try to sign in, I get error code EC:10005, about the server and network.” So, players can’t access their games installed with the EA app when that error occurs. This is how you can fix the EA error code EC:10005 on Windows PCs.

Check the EA Server Status

First, check the server status for the EA app. Sometimes the EA error code EC:10005 occurs because of server maintenance or outages. You can check the server status for that app by opening this EA app page. If that page shows an X for the EA app, try waiting a few days before starting the software again.

The EA server status page

Select the Set Time Automatically Option

Some users confirm they’ve fixed the EA error code EC:10005 by setting automatic time in Windows. Have you manually set your Windows clock? If so, try turning on the Set time zone automatically option like this:

1. First, activate the file search tool using the Windows logo + S hotkey.
2. Enter a date search phrase.
3. Select Date & time settings within your search results.
4. Click the toggle switch for Set time automatically to turn on that option.
   
   

   The Set time automatically options

5. Turn on the setting for Set time zone automatically.

Clear the EA App Cache

Clearing the EA app cache is another confirmed way to fix the EA error code EC:10005 on Windows PCs. Applying this possible fix might clear corrupted data in that cache. You can clear the EA app cache as instructed on this help page.

The clear app cache file

Run the EA App Updater

The EA error code EC:10005 can arise because you need to update your EA app. To address this possible cause, try running the EA app Updater file. This is how you can run the EA app Updater file:

1. Make sure the EA app is closed.
2. Bring up the search box for finding files.
3. Enter EA in the file search box.
4. Next, right-click the EA app and select Open file location.
5. Double-click the EA app Updater file to run it.
   
   

   The EA app Updater file

6. Click Yes to confirm.

Select to Repair the EA App

Finally, try repairing the EA app if the EA error code EC:10005. The EA app has a Repair option you can select for troubleshooting. You can select the Repair option like this:

1. Start Run by using the Windows logo + R hotkey.
2. Input appwiz.cpl for opening the uninstaller tool and press Enter.
3. Double-click the EA app listed in Programs and Features.
4. Select the Repair option.
   
   

   The Repair option

Reinstall the EA App

If none of the above potential fixes work for you, try reinstalling the EA app as a last resort. Go through steps one to three of the previous resolution and select Uninstall rather than Repair. Then, you can download and reinstall the app as covered on this EA help page.

The potential fixes discussed above will usually, but not necessarily always, resolve the EA error code EC:10005. There’s a good chance one of them will work for you because they’re potential fixes that users confirm can resolve that EA app error message. If the issue persists after applying all possible fixes above, consider sending a support ticket to the EA help service as instructed on this Electronic Arts page.