Many Path of Exile 2 players have reported that a POE 2 “An unexpected disconnection occurred” error disconnects them while playing the game. A POE 2 player’s Reddit post said this about that gaming issue: “Unexpected disconnection error… Every time I try to enter a (POE 2) map, I get disconnected.” This error can occur for some players when trying to enter maps or more randomly. These are some possible ways to fix the POE 2 “An unexpected disconnection occurred” error on Windows PCs.
Check the Path of Exile 2 Server Status
The POE 2 “An unexpected disconnection occurred” can often arise due to Path of Exile 2 server maintenance or other issues. To check for server-side issues, open this DownDetector page for Path of Exile 2. If that page shows there are server-related issues, your best bet is probably to wait a day or two until they’re resolved.
The Downdetector page
You can also check for server maintenance announcements via the Twitter page for Path of Exile 2. Open this Twitter page to see if that provides any interesting server announcements for the game.
Change Your Connection Gateway
Some players have fixed the POE 2 “An unexpected disconnection occurred” error by changing connection gateways (server). To apply this fix, start your Path of Exile 2 game. Then, select a different location for the Gateway option on the login screen. Try selecting a few different gateway locations if necessary.
The Path of Exile 2 gateway option
Set Google Domain Name System
Your PC has a default DNS server set by default, which might not be especially reliable for Path of Exile 2 and PC gaming generally. A few players have said that setting the Google DNS server has fixed the POE 2 “An unexpected disconnection occurred” error for them. You can change to Google DNS like this:
- Right-click Start to select Run, input ncpa.cpl, and press Enter.
- Next, right-click the network adapter icon for the internet to select Properties.
- Click the Internet Protocol Version 4 checkbox label and Properties.
- Next, click on the radio button for Use the following DNS server addresses to select that setting.
- Enter the Preferred DNS server value of 8888.
- Then, input an Alternative DNS server value of 8844.
The DNS settings in Windows
- Select OK on the Internet Protocol Version 4 window.
Disable IPv6
IPv6 can sometimes cause Path of Exile 2 connection issues, especially for players with routers not well optimized for it. So, disabling IPv6 might be worth a try for some players. These are the steps for disabling IPv6:
- Go through the first two steps in the previous resolution to bring up the properties window.
- Unselect the checkbox for Internet Protocol Version 6.
The Internet Protocol Version 6 checkbox
- Click OK to finish.
Reinstall Path of Exile 2
Finally, try reinstalling Path of Exile 2 if the POE 2 “An unexpected disconnection occurred” error continues. Some players have confirmed they fixed the POE 2 “An unexpected disconnection occurred” by reinstalling the game. Go through these steps to reinstall Path of Exile 2.
- Open the Library in your Steam gaming client.
- Right-click Path of Exile 2 to select Manage and Uninstall twice.
The Uninstall option in Steam
- Click the uninstalled Path of Exile 2 game in the Library tab to select Install twice.
Although there isn’t a surefire way to fix the POE 2 “An unexpected disconnection occurred” error, the potential solutions covered above have worked for some players. So, maybe one might also fix that Path of Exile 2 error on your PC. You can also send a support ticket about the POE 2 error from this Path of Exile 2 help page for more potential fixes.
