Many players have encountered the Dragon Ball: Sparkling Zero communication error that disconnects them. For instance, a player said this about that gaming issue, “Sparkling Zero communication error… I’ve tried every form of online play, playing in rooms with a friend, playing ranked, and every time I do right as the match starts, the game disconnects me, and the match ends saying I have a communication error.” This is how you can fix the Dragon Ball: Sparkling Zero “A communication error occurred” error on Windows PCs.
Turn Down the Time Limit
Players say they’ve fixed the Dragon Ball: Sparkling Zero “A communication error has occurred” by lowering the time limit in room settings. To do this, start your Dragon Ball: Sparkling Zero game and go into Room Settings. Then, lower the Time option to 360 or maybe 180 if set higher than that. Click Confirm to apply the new setting.
The V-sync option
Remove FPS Unlock
Another confirmed way to fix the Dragon Ball: Sparkling Zero “A communication error has occurred” error is to remove the FPS unlock. You can do this by deleting fixed frame rate settings in the Engine.ini file. This is how you can remove FPS unlock.
- Click the Start menu with the right mouse button and select Run.
- Next, input appdata inside Run to select OK.
- Open the Local\SparkingZero\Saved\Config\Windows folder path from the AppData folder.
- Right-click the Engine file to select Open with > Notepad.
The fixed frame rate settings
- Erase these settings and text near the bottom of the Engine.ini file:
[/script/engine.engine]
FixedFrameRate=
[SystemSettings]
bUseFixedFrameRate=
bSmoothFrameRate=
FixedFrameRate=
FrameRateLimit= - Click the File menu to open it and select Save.
Erase the Engine.ini File
If erasing fixed frame rate settings doesn’t work for you, try deleting the Engine.ini file to fix the Sparkling Zero “A communication error occurred.” To do this, go through steps one to three of the previous resolution. Then, right-click the Engine.ini file to select Delete.
The Engine.ini file
Reset the Windows 11 24H2 Update
Players have also confirmed on Reddit that they’ve fixed the Dragon Ball: Sparkling Zero “A communication error occurred” error by resetting the Windows 11 24H2 update. This means they restored the previous Windows 11 23H2 version. So, rolling back to a previous Windows 11 version might be worth trying if you’ve recently installed a new build version.
This Microsoft help page explains how users can restore previously installed Windows 11 versions. However, note that you can only apply this potential fix for a limited time after upgrading your platform. Select the Go back option in the recovery settings if you can do so.
The Recovery settings
Reset Your PC’s Network Settings
Applying this potential fix can address network issues that might be causing the Dragon Ball: Sparkling Zero “A communication error occurred” error to occur. Resetting the network will restore settings to a default configuration. These are the steps for resetting a PC’s network settings:
- Click the Windows search box (or icon for it) on the taskbar.
- Input network reset to and click the matching result.
- Next, press Network reset.
The Reset now button
- Click Yes when asked to confirm.
Other Possible Ways to Fix the Dragon Ball: Sparkling Zero “A Communication Error Occurred” Error
The potential fixes above are more widely confirmed troubleshooting methods for the Dragon Ball: Sparkling Zero “A communication error occurred” error. However, you can also try applying these extra possible resolutions:
- Verify the Dragon Ball: Sparkling Zero game files, as covered on this Steam page.
- Change your DNS server to Google.
- Turn on the V-Sync setting in Dragon Ball: Sparkling Zero and restart the game.
I hope one of the potential resolutions in this guide fixes the Dragon Ball: Sparkling Zero “A communication error occurred” error on your PC. We do not promise guaranteed fixes, but the resolutions above have worked for some Dragon Ball players. If the error persists, consider sending a support ticket to the game’s help service as instructed on this Bandai Namco page.
