The Call of Duty: Black Ops 6 “Fetching account data from platform” error occurs for some BO6 players when they try to start multiplayer matches. A BO6 player said this about that error on Steam’s forum, “BO6 fetching online profile loop bug unable to play… trying to start multiplayer puts you in a boot loop of fetching online profile.” These are some potential fixes for the Black Ops 6 “Fetching account data from platform” error on Windows PCs and consoles.
Check the Black Ops 6 Server Status
The “Fetching account data from platform” error can sometimes arise because of server-side issues. Open this Activision page to check the server status for Black Ops 6. If that page shows there’s a general outage, wait a few days for Activision to get it sorted.
Black Ops 6 server status page
Delete Custom Zombie Mode Loadouts
It has been confirmed by Black Ops 6 players that deleting (resetting to default) saved Zombie Mode layouts can fix the “Fetching account data from platform” error. Thus, it seems corrupted custom loadouts can cause this gaming issue. You can delete custom Zombie Mode loadouts like this:
- Start the Black Ops 6 game and enter Zombie Mode.
- Select the Weapons tab.
- Next, select the Loadouts tab.
The loadouts page
- Choose your custom loadout to delete.
- Select the Loadout Options button.
- Then, select the Delete option.
The Delete option
- Repeat those steps to erase all custom Zombie Mode loadouts.
Select to Enter Prestige Mode
Entering Prestige Mode has also fixed the Black Ops 6 “Fetching account data from platform” error for some players. However, note that you’ll need to be a level 55 or above to apply this possible fix. Entering this mode also permanently resets your loadouts and level. This is how you can enter Prestige Mode:
- Launch your Call of Duty: Black Ops 6 game.
- Select Barracks > Progression in Black Ops 6.
- Then, select the Prestige box.
The Prestige option
- Press the required Prestige Details button shown in the game.
- Go through the in-game steps presented to activate Prestige Mode.
Unplug Your Router for a Few Minutes
Power cycling your router will refresh your connection, which might help resolve the “Fetching account data from platform.” To do this, unplug your router’s power cable for about a minute. Then, plug it back in and wait for a few minutes. I would also recommend restarting your PC when doing this.
Verify Game Files
Try verifying the Black Ops 6 game files if nothing else works. Steam and Battlenet include options you can select for verifying (repairing) games. If you’re a Steam user, check out this page for verification instructions. This Battle.net page covers how users can select the Scan and Repair option in Blizzard’s game client.
The Verify integrity of game files option
Clear Caches on Consoles
Console players can try clearing caches to fix the “Fetching account data from platform” error. This Activision help page provides instructions for clearing the cache on the PlayStation 5 and other consoles. If you’re an Xbox 360 player, check out this support page for clearing the cache.
There aren’t any surefire ways to fix the Call of Duty: Black Ops 6 “Fetching account data from platform” error at the moment. However, the potential fixes above are more widely confirmed ways to resolve that gaming issue on PCs and consoles. If the error continues, consider sending a help ticket about it to Black Ops 6’s support service from this Activision page.
