Many players have encountered an ANIMUS-10-00003 error when trying to access Animus features and the Helix Store in Assassin’s Creed Shadows. For example, this is what a player said about that gaming issue: “Been trying to access it (AC Shadows) since launch and just can’t. The exchange and projects show a blank screen, and the store gives me an Error code [ANIMUS-10-00003].” ANIMUS is a widely reported server connection error for AC Shadows. This is how you can fix the Assassin’s Creed Shadows ANIMUS-10-00003 error on a Windows PC.
Check For Server-Side Issues
ANIMUS errors can sometimes arise because of server-side issues. For example, the Assassin’s Creed server sometimes goes down for routine maintenance. You can check for announced maintenance on this Ubisoft page. Alternatively, open this Downdetector page to see if players report a wider outage. If there is a server-side issue, wait a few days before starting Assassin’s Creed Shadows.
The Ubisoft server maintenance page
Unlink Your Twitch Account
Unlinking Twitch accounts is the most widely confirmed way to fix the ANIMUS-10-00003 error. Have you linked a Twitch account with Assassin’s Creed Shadows? If so, try unlinking that account like this:
- Go to the Ubisoft website.
- Click the profile button in the top left corner to log in.
- Next, click the Account Management option.
The Account Management tab
- Scroll down to Linked accounts on the Account information tab.
- Click the Unlink button for Twitch.
The Unlink option
- Select I have read the above information and Unlink options when asked for confirmation.
Unlink Your Additional Accounts
If unlinking Twitch doesn’t work for you or isn’t an option, try unlinking alternative third-party accounts. Players have confirmed that unlinking Stadia, YouTube, Xbox, and Discord accounts has also worked for them. So, go through steps one to four of the previous resolution and select the Unlink options for other linked accounts.
Run Assassin’s Creed Shadows as an Administrator
A few players say they’ve fixed the ANIMUS-10-00003 by setting Assassin’s Creed Shadows to run with administrator rights. It’s best to set AC Shadows to always run with elevated privileges. You can set your Shadows game to run with admin rights like this:
- Start Steam and click on the Library tab inside that gaming client.
- Right-click Assassin’s Creed Shadows to select Manage and browse local files.
- Next, right-click the Assassin’s Creed Shadows EXE (application) file to select Properties > Compatibility.
- Select Run this program as an administrator, which is the option for elevated privileges.
The Run this program as an administrator option
- To save your selected options, click Apply > OK.
Power Cycle Your Router
Power cycling your router will clear its temporary cache data, which can sometimes resolve connection issues like the ANIMUS-10-00003 error. To do this, unplug your router’s power cable for a few minutes before reconnecting it. Then, wait about five minutes longer, turn your PC on, and try playing AC Shadows again.
The possible resolutions above are some of the best ways to fix the Assassin’s Creed Shadows ANIMUS-10-00003 error on PCs. Ubisoft also has a support service you can ask for more ways to fix this gaming issue. Click Contact Us on this Ubisoft page to send a support ticket for Assassin’s Creed Shadows.
